How to help a team member sign in
Resend an invitation, reset a password or reset two-step sign-in.
They never got the invitation
- Go to Settings → Manage team.
- Make sure their email is right (press Edit to fix it).
- Press Send login invitation. The link works for 3 days.
- Ask them to check their spam folder.
They forgot their password
Press Send password reset on their row, or have them use Forgot password? on the sign-in page.
Their sign-in code doesn't work
Sign-in codes go to the email on their login. If they set up an authenticator app and lost their phone, open their row and use Reset 2-step verification. They'll set it up again at their next sign-in.
Someone left the company
Remove them on the Team page so they can't sign in anymore. Do this on their last day.
Tip: Use Preview as Technician (or any role) to see exactly what someone sees, which helps when they say "I can't find it".
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How to add your teamHow to turn on two-step sign-inRoles and permissions: what each person can see and doStill stuck? Inside JobBills, press the round ? button to ask the help chat, or email support@jobbills.com.