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Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains how Innovative Security Services LLC (“we“, “us“, “our“) collects, uses, and protects information in connection with FSM Field Service Management (“FSM“, the “Service“), a field service management platform available at jobbills.com. By creating an account or using FSM, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

  • Account & business information — business name, your name, email address, and password (stored as a secure hash, never in plain text) when you sign up.
  • Operational data you enter — client and contact records, job and service ticket details, estimates, invoices, price book items, and related files or notes you add while using FSM.
  • Payment configuration — if you connect Stripe, we store the API keys you provide (encrypted at rest) so FSM can create charges and invoices on your behalf. We do not collect or store raw credit card numbers; card data is handled directly by Stripe.
  • Gmail integration (optional) — if you choose to connect your Gmail account, we store an OAuth access/refresh token issued by Google, used solely to send email from your own address on your behalf when you use FSM’s send features (e.g., emailing an estimate or invoice to a client).
  • Alarm.com integration (optional) — if you connect Alarm.com, we store the integration credentials you provide (encrypted at rest) to support monitoring-related features.
  • Usage & log data — basic technical data such as login timestamps and error logs, used to operate and troubleshoot the Service.

2. How We Use Information

  • To provide, maintain, and improve FSM’s core features (scheduling, clients, estimates, invoicing, billing, and monitoring integrations).
  • To send emails you initiate from within FSM (such as an estimate or invoice) using your connected Gmail account, so the message appears to your client as coming directly from you.
  • To process payments and subscriptions through Stripe.
  • To provide customer support and respond to your requests.
  • To maintain the security and integrity of the Service.

3. Google API Services & Limited Use

FSM’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • Gmail data accessed through your connected account is used only to send messages you initiate from within FSM.
  • We do not read, store, or analyze the contents of your Gmail inbox.
  • Gmail data is never used for advertising or sold or transferred to third parties, except as necessary to provide the sending feature itself (i.e., to Google’s own Gmail API).
  • We do not use Gmail data to build user profiles or for any purpose unrelated to the send-email feature you explicitly use.

4. Multi-Tenant Data Separation

FSM is a multi-tenant platform. Each business that signs up has its own fully separate set of clients, jobs, estimates, invoices, and settings. Your business’s data is never visible to, or accessible by, other businesses using FSM.

5. How We Share Information

We do not sell your personal information. We share information only with the service providers necessary to operate FSM, and only to the extent required to provide the relevant feature:

  • Stripe — for payment processing and billing, if you use those features.
  • Google (Gmail API) — for sending email on your behalf, only if you connect your Gmail account.
  • Alarm.com — for monitoring integration features, only if you connect an Alarm.com account.

We may also disclose information if required by law, or to protect the rights, property, or safety of FSM, our users, or others.

6. Data Retention & Deletion

We retain your information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us using the details below; we will delete or anonymize your data except where retention is required for legal or accounting purposes.

7. Security

We use reasonable technical and organizational measures to protect your information, including encryption of sensitive credentials (such as Stripe and Alarm.com API keys) at rest. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

FSM is a business tool intended for use by adults operating or working for a field service business. It is not directed to, and we do not knowingly collect information from, individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact Us

Questions about this Privacy Policy can be sent to vidailxd@gmail.com.

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